Okay check it out. I got the perfect piece across from my work several weeks ago. It was small enough i could fit it in my cup holder, but could handle my full lung power when i ripped it. No water kisses. The perfect little piece. It was the mini igloo model dab rig which, unfortunately is no longer appearing on the website.
It took an unfortunate dive off the counter. I was truly devastated. I had it only a week. I messaged Encore Collection and messaged for help. I was promptly responded to within a day by an employee who goes by JR. JR went above and absolutely beyond, they found the item i was looking for, allowed me to purchase another item on the site for an equivalent price, gave me solid color options, and even gave me preference on intake for the bowl option ( dab or flower ) .
I am very grateful for the experience JR at Encore has provided me. As well hooking me up with a truly outstanding product. I hope this company goes as far as possible, because they’re doing an incredible job, not only providing great products but also truly exceptional customer support!
Thank you JR
Thank you Encore Collection
-Jelly