Most orders ship within 1–2 business days from our warehouse in Texas. Delivery times vary based on location and shipping method selected at checkout.

We offer free shipping on qualifying orders over $9.95. Current offers are displayed at checkout when available.

Yes, we offer express air and 2-day shipping upon request. Please contact us prior to ordering for a custom shipping quote.

Yes. Orders are shipped in plain packaging without product images or branding visible on the outside.

Yes. Tracking information is emailed once your order ships.

We process orders quickly, so changes or cancellations must be requested as soon as possible. Contact us via our contact page right away and we’ll do our best to accommodate. Once an order has shipped, we are unable to cancel or modify it.

We’re sorry about that! If you received the wrong item, please contact us within 48 hours of delivery with your order number and photos of what you received. We’ll make it right as quickly as possible.

If your order arrives damaged, contact us within 48 hours of delivery with photos of the packaging and item so we can assist.

We ship to all 50 states. However, it is your responsibility to ensure the items you purchase are legal in your area, as local laws and regulations vary.

Currently we only ship within the United States. International shipping is not available at this time.

Yes. You must be 21 years of age or older to purchase from The Encore Collection. By placing an order, you confirm that you meet this age requirement.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. Additional payment options may be available at checkout.

We do not currently offer gift wrapping. However, you can add a personalized gift note to your order during checkout.

Yes — use TENOFF for $10 off orders of $20 or more, and FREEGIFT on orders of $50 or more.

Visit our contact page and send us an email. We’ll get back to you shortly.

We don’t operate any physical retail locations, but our products can be found nationwide in quality retail stores. Contact us for a retailer near you.

Yes, we have a wholesale and distributor program. Contact us to get connected.

Yes — all Encore Collection pieces feature handcrafted design elements and unique colorwork. Minor variations may occur from piece to piece.

Our glass is imported from Asia and designed in the USA. Every piece is crafted to our specifications, with design and curation handled stateside.

Borosilicate glass is a high-quality, laboratory-grade glass known for its durability and heat resistance. It is the standard material used in premium glassware.

10mm offers compact airflow and is common on smaller or travel-sized pieces. 14mm is the industry-standard size compatible with most accessories. 18mm provides larger airflow for higher-volume pulls.

A 45-degree joint angles outward, commonly used on beakers and angled setups. A 90-degree joint points straight upward, used on rigs and straight tubes.

A percolator diffuses and cools airflow through water filtration. Different perc styles offer varying levels of diffusion and draw resistance.

A recycler is a water pipe designed to continuously cycle water during use, resulting in smoother function and reduced splashback.

These refer to wall thickness. 9mm is heavier and more durable. 5mm is lighter and more affordable. 7mm is a popular balance of durability and value.

A Pounder is a style of hand pipe with a flat base that lets it stand upright on its own. The design is stable, practical, and a popular everyday choice.

An ash catcher attaches between your bowl and bong’s joint to trap ash before it enters your piece. It keeps your bong cleaner longer and adds extra water filtration — a great add-on if you want to reduce cleaning and improve smoothness.

A downstem is the tube connecting your bowl to the bong’s water chamber. It directs smoke into the water for filtration and cooling. Most are removable and come in standard sizes (10mm, 14mm, 18mm).

A carb cap covers your banger after loading a dab. It restricts airflow to trap heat, letting you dab at lower temperatures for better flavor and more efficient vaporization.

A quartz banger is the bowl attachment used for dabbing concentrates. Quartz heats quickly, retains heat well, and delivers clean, flavorful dabs — preferred over glass or titanium for superior flavor and durability.

Terp pearls (dab pearls) are small balls placed in your banger that spin with airflow during a dab. They distribute heat and concentrate evenly for better vaporization and flavor, especially at lower temperatures.

A steamroller is a hand pipe with an open carb on the front end of the tube. This delivers larger, more direct hits than a standard spoon pipe. Best suited for more experienced smokers.

A hand pipe is a compact, portable piece that doesn’t use water. Styles include spoon pipes, chillums, and pounders. They’re simple, easy to carry, and great for everyday use.

A beaker bong has a wide base that holds more water, offering extra stability and smoother pulls. A straight tube has a uniform cylindrical shape delivering a faster, more direct hit. Beakers suit longer sessions; straight tubes are great for quick rips.

A removable downstem can be taken out for cleaning and swapped for different diffuser styles. A fixed downstem is built into the piece and more durable with no joint to crack. Removable gives flexibility; fixed gives sturdiness.

Unless otherwise noted in the product listing, our bangers are made of crystal quartz — the preferred material for dabbing due to its clean flavor, fast heat-up time, and durability.

Banger inclusion varies by product. Check the individual product listing for what’s included. Some rigs are sold as complete sets; others are the rig only.

Match the joint size (10mm, 14mm, or 18mm) and angle (45° or 90°) of your piece. Also make sure the gender matches — female joint needs a male bowl/banger, and vice versa. Check your product listing for joint specs.

Smoking uses combustion to burn dry herb. Dabbing uses heat to vaporize concentrates (wax, shatter, live resin, etc.) without burning. Dabbing delivers stronger, more flavor-forward results with less combustion byproduct. Smoking is simpler to start with; dabbing offers a more elevated experience once you have the right setup.

The most common method is heat-and-wait: heat your banger until it glows, then let it cool 30–60 seconds before dabbing (varies by banger thickness). Lower temps (400–500°F) preserve flavor; higher temps produce bigger clouds. A dab thermometer or e-nail gives the most precise control.

Dab at lower temperatures (400–500°F), wipe your banger with a cotton swab after every use, use a carb cap to maximize vaporization, and store concentrates in a cool dark place to preserve terpenes. Clean equipment makes the biggest difference.

Use silicone or glass containers in a cool, dark place away from heat and air. For long-term storage, refrigerate. Avoid leaving concentrates in sunlight or a hot car — heat degrades potency and flavor.

Fill the bong with enough water to submerge the downstem about 1 inch. Pack your bowl, seal your lips inside the mouthpiece, and light the bowl while inhaling slowly to fill the chamber with smoke. Remove the bowl and clear the chamber with one full breath. Start slow and build from there.

Heat your banger to your preferred temperature, add your concentrate, then immediately place the carb cap over the opening. Rotate or spin the cap to direct airflow across the concentrate. This traps heat for efficient, flavorful vaporization at lower temperatures.

Attach the ash catcher to your bong’s joint, then place your bowl in the ash catcher’s joint. Make sure sizes and angles match. Add a small amount of water to the ash catcher’s chamber and use your piece as normal. Empty and clean it regularly.

If your bong has an ice catcher (notches inside the tube), adding ice will cool smoke for a noticeably smoother hit. Make sure your piece has an ice pinch before adding ice — dropping cubes into the water chamber can overflow or stress-crack the glass.

Use cold or iced water, add an ice catcher if your piece supports it, use an ash catcher for extra filtration, ensure your downstem is fully submerged, and keep your piece clean. Slower, steadier draws also allow smoke to cool before it reaches you.

Yes — change your bong water after every session. Stale water builds bacteria quickly and noticeably degrades flavor. Fresh water takes seconds and makes a real difference.

Our Mix & Match bundles let you choose multiple items from a curated selection at a discounted price. Add the bundle to your cart and follow the on-page prompts to select your items. Discounts are applied automatically.

Assorted-color items ship in random colors based on current stock. If you have a preference, add a note at checkout and we’ll do our best to accommodate — though specific colors are not guaranteed.

Fill your bong with isopropyl alcohol (90%+ recommended) and coarse salt. Cover the openings and shake vigorously, then rinse thoroughly with warm water. For stubborn buildup, soak for 30 minutes before shaking. Regular cleaning keeps flavor fresh and makes each clean easier.

While still warm after use, wipe out the banger with a dry cotton swab. For a deeper clean, fill the rig with isopropyl alcohol and coarse salt, shake, and rinse with warm water. Cleaning your banger after every session preserves flavor and extends its life.

Rinse your bong with warm water after every session and do a full isopropyl alcohol clean at least once a week with regular use. Wipe your dab rig’s banger after every single dab. The more frequently you clean, the better the flavor and the easier each cleaning becomes.